Accessibility statement

What this covers

This statement covers the NifRide rider app and driver app (Android and iPhone), this website, the operator console used by licensed operators, and the business portal used by companies that book trips for their staff. All of them are run by McNif Global Ltd.

We want everyone to be able to book and take a trip, and drive with NifRide, whether they use a screen reader, switch control, larger text, a keyboard instead of a mouse, or turn animations down.

How accessible it is

We test against the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. As far as we know they meet it, apart from the things listed under “What still falls short”.

Screen readers (VoiceOver, TalkBack): every button has a name, choices say which one is picked, and the trip is read out as it changes: “Finding your driver”, “Your driver is on the way” with the car and registration, “Your driver is here”, “Your trip has started”. Drivers hear each new trip offer, with the fare and the pickup.

Text and colour: text meets the AA contrast ratio (4.5 to 1) on every background, and the apps follow the size of text you set on your phone. Colour is never the only way something is shown.

No dragging needed: the driver app’s slide-to-confirm buttons (I’ve arrived, Start, Complete) also work by tapping twice, and with a screen reader by double-tapping.

Keyboard: the website, operator console and business portal can be used with a keyboard alone, with a visible focus outline that is never hidden under a header, and a “Skip to content” link.

Signing in: one-time codes can be pasted or filled in automatically by your phone; you never have to remember or copy one by hand.

Motion: when your phone or computer is set to reduce motion, animations are turned off.

Access needs on a trip

Need a wheelchair-accessible car? Choose “Wheelchair accessible” when you book. It costs the same as Standard.

In the rider app, under Account and then Ride preferences, you can tell us you travel with an assistance dog, are deaf or hard of hearing (your driver will message rather than call), bring a folding wheelchair, or need help getting in or with bags. It goes on every booking, the driver sees it before they accept, and it is on the trip’s waybill.

Licensed drivers must carry assistance dogs at no extra charge, and must not charge a wheelchair user more. If a driver refuses, tell us in the app (Account, then Help & support) and we will pass it to the state that licenses the operator.

You can also book by phone with the operator shown in the app, if the app doesn’t work for you.

What still falls short

Maps are pictures. Everything a map shows that you need (the pickup and drop-off addresses, your driver’s distance and arrival time, the next turn in the driver’s navigation) is also given as text, but the map itself can’t be explored with a screen reader.

Card details are entered in a secure form provided by Paystack, our payment company. We don’t control how that form works; if it gives you trouble, you can pay the driver in cash instead.

Documents that drivers and operators upload (licences, insurance certificates) are shown as they were uploaded, so a scanned image can’t be read by a screen reader.

Tell us about a problem

If something doesn’t work for you, or you need information in another format, email accessibility@nifride.co.uk. Tell us which app or page and what happened. We reply within 5 working days.

If you’re not happy with our answer, you can contact the National Commission for Persons with Disabilities.

How we tested

This statement was prepared on 22 October 2026. We check every screen against WCAG 2.2 AA with automated tests on each update, and by hand with a keyboard and a screen reader. We review this statement at least once a year.