Privacy notice

Who we are

NifRide is run by McNif Global Ltd (company number 17379423, registered in England and Wales, 20 Brownhills Road, Walsall, WS8 7BS, United Kingdom), the data controller for NifRide in Nigeria. NDPC registration: [to be confirmed].

Trips are provided by operators licensed in the state where you’re picked up. The operator you ride or drive with is responsible for your trip records, as their licence requires; NifRide runs the apps and platform for them. NifRide is responsible for this website, sign-in, identity checks, security and the help assistant.

Questions about your data, or to reach our data protection officer: privacy@nifride.co.uk.

Riders: what the NifRide app collects

Your mobile number (to sign you in with a text code) and your name.

Your precise location, only while you use the app to book or ride: to set your pickup, show nearby cars and keep you safe (for example if you press SOS). The rider app never tracks you in the background.

Your trips: where from and to, when, the fare, how you paid, your driver, your rating and comments, and the route the car took.

Saved places, trusted contacts you choose to share trips with, messages with your driver, and support conversations.

Card payments are handled by Paystack: your card number goes to Paystack, never to NifRide. We see only the card type and last 4 digits.

In-app calls with your driver go through NifRide and are not recorded.

Drivers: what the NifRide Driver app collects

Your application: name, email, mobile, date of birth, your NIN and driver’s licence number, the state that licenses you and your car’s details. Your NIN and driver’s licence are checked with the government’s records through Youverify, our identity-check provider: we keep the result (whether your name and date of birth match, and when the licence expires), the last 4 digits of your NIN and your licence number, not your NIN in full.

Your documents (state drivers’ institute card, police character certificate, vehicle licence, roadworthiness certificate, hackney permit, insurance and proof of ownership) and your profile photo, which your operator checks.

Your precise location while you’re online, including when the app is in the background: a notification (“You’re online with NifRide”) shows the whole time. It’s how trips near you are offered to you. It stops when you go offline.

Selfie checks, if your operator uses them: your selfie is compared with your approved profile photo on NifRide’s own server. The selfie is not kept; only the result (passed or not) is.

Your trips, earnings, payouts, ratings, messages and support conversations. For payouts, Paystack keeps your bank details; your bank confirms the account’s name before it’s saved. If you drive a car someone else owns, your agreement with them and what you’ve paid towards it.

Car owners

If you own cars that drivers on NifRide drive: your name (or your company’s), email, mobile, your cars, your agreements with drivers and the payments made under them. For payouts, Paystack keeps your bank details. Drivers see your name and mobile; you see the name of the driver who drives each car and what they’ve paid.

The help assistant

If you ask the rider app’s help assistant a question, your question, your first name, your operator’s name and a summary of your last 5 trips (times, the first part of each address, fares and how you paid) are sent to Anthropic, which provides the AI that writes the answer. Your phone number and email are never sent. If it can’t help, you can talk to a person instead.

This website

Waitlist: your email and, if you give it, your town and state, so we can tell you when NifRide reaches your area.

Apply to drive: your name, email, mobile, town, the state that licenses you and whether you have a car, so we can match you with an operator.

Operator enquiries: your name, company, licensing state, licence number, fleet size, email and phone, so we can arrange a call.

Account deletion requests: your email and the details you give, so we can find and delete your account.

Why we use it (lawful basis)

To provide the trips, payouts and agreements you ask for (contract); to meet licensing, tax and safety rules, including checking drivers’ identity (legal obligation); to keep the service safe and prevent fraud (legitimate interests); and, for the waitlist and help assistant, because you chose to use them (consent, which you can withdraw at any time).

Who it goes to

Your operator, and the driver or rider on your trip (first name, pickup and the car, not your phone number).

Supabase (our database, in London, United Kingdom) and Hetzner (our servers, in Germany).

Paystack (card payments and payouts), Termii (sign-in texts), SendGrid (sign-in emails), Youverify (drivers’ identity checks), Google Firebase via Expo (app notifications).

Anthropic (the help assistant, as above). Map and address searches send the search text and an approximate location to our address-lookup provider.

Your operator’s licensing state, the police or a court, when the law requires it.

We never sell your data or share it with advertisers.

Your data outside Nigeria

Your data is stored in the United Kingdom and Germany, and some providers above process it elsewhere. Those countries’ data protection laws (UK GDPR and the EU’s GDPR) protect it to a standard the Nigeria Data Protection Act 2023 recognises, and we also have contracts with each provider that protect it. You can ask us for details at privacy@nifride.co.uk.

How long it’s kept

The route of a trip: 30 days (1 year if there was a safety report). Messages with your driver: 30 days (1 year if there was a safety report). Call logs: 90 days. Sign-in texts and emails: deleted once sent.

Trip and payment records, drivers’ licensing records and identity-check results: as long as licensing and tax rules require operators to keep them, even after an account is deleted (without your contact details).

Selfies: never kept.

Deleting your account

Riders: in the app, Account → Privacy & data → Delete my account. Drivers: Account → Delete my account (once any money still to come has been paid out).

Or ask on our website at ng.nifride.co.uk/delete-account, or email privacy@nifride.co.uk. We answer within a month.

Your name, contact details, saved places, contacts, photos and cards are deleted; trip, payment and licensing records are kept as above, without your contact details.

Your rights

You can ask to see, correct, download or delete your data, to limit or object to how we use it, or to withdraw your consent, at any time: riders can download their data in the app (Privacy & data), or email privacy@nifride.co.uk. You can also complain to the Nigeria Data Protection Commission (ndpc.gov.ng).

If your data is ever exposed in a breach that puts you at risk, we tell you and the Commission promptly, as the law requires.

Teen accounts (13 to 17)

A parent or guardian can add a teenager aged 13 to 17, and consents for them. We keep the teen’s first name, mobile number and date of birth, given by the parent. The date of birth is used only to check they’re 13 to 17 and to end the link on their 18th birthday. Drivers and operators never see it.

While the link lasts, the parent can see the teen’s trips (where the car is, the driver and car, the route and the price), read the messages between the teen and the driver, write in them and call the driver through the NifRide number. The parent is told when a trip is booked, starts and ends, and about any safety check. The parent pays.

The teen is told this before they accept, and again on every trip and in the chat. The driver is told the rider is a teen and that the parent can read the messages. We don’t use a teen’s data for marketing or profiling, and the teen’s trips are kept and deleted on the same terms as anyone else’s.

The parent can remove the teen at any time; the link ends by itself at 18, and the account becomes the teen’s own. A teen can ask us about their data themselves at privacy@nifride.co.uk. More detail: Teen accounts: how we protect their data, and our Safeguarding policy (both on this website).

Security and age

Everything travels encrypted (HTTPS). Documents and photos are stored privately and only your operator and the NifRide team can open them.

NifRide accounts are for people aged 18 and over, and for 13 to 17 year olds through a parent’s or guardian’s account (teen accounts). We don’t knowingly take bookings for children under 13 travelling alone.